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Details Help Everyone!
I'm very happy to help! By telling me as much as you can we will better understand each other. Send in details such as: what went wrong, what you were expecting to happen, and how you expected to do it. Tell me about your computer. The operating system and version would be a great place to start.
If you feel comfortable, let me know your experience level so I can respond to your question on a personal level. More details will help me understand how you're thinking and feeling.
I come from a Customer Service job, so I really do want to help you!